Refund Policy – FS Freelancing Desk

At FS Freelancing Desk, customer satisfaction is our priority.we value our customers and aim to provide high-quality digital products and services. This Refund Policy outlines the terms under which refunds will be granted for digital products and services purchased through our website.


1. Refund Policy for Digital Products

Our digital products include eBooks, guides, templates, and downloadable content.

1.1 No Refund Policy (Post Download)

All sales of digital products are final and non-refundable once the product has been downloaded or accessed.

1.2 Exceptions (Technical Issues Only)

We will offer a refund or replacement only if:

The digital file is corrupt, incomplete, or inaccessible.

Timeline for Refund Request (Digital Products)

  • You must notify us of the issue within 3 days of purchase by emailing [your email here] with:
  • Order number
  • Screenshot (if applicable)

    Resolution Timeline

    • We will acknowledge your complaint within 2 business days.
    • If eligible, we will process a replacement file or refund within 5 business days of complaint verification.

    1.3 Duplicate Purchase

    • For duplicate purchases, you must notify us within 7 days of purchase.
    • After verification, a refund for the duplicate payment will be processed within 5 business days.

    2. Refund Policy for Services (Landing Page Design & Web Design)

    We offer custom services, including:

    • Landing Page Design
    • Website Design & Development

    2.1 Eligibility for Refund (Before Project Starts)

    • A full refund is available if you cancel before the project kickoff meeting or within 24 hours of payment, whichever is earlier.

    2.2 Partial Refund (After Project Starts)

    • If the project has started and work has been initiated (i.e., research, design drafts, consultation), a partial refund of up to 50% of the total fee may be granted — depending on the amount of work completed.

    2.3 No Refund (After Delivery)

    • No refund will be issued after final design files, website access, or completed services have been delivered to you.

    Timeline for Refund Request (Services)

    • You must request a refund within 14 days of making the payment by emailing [contact@fatemasaify.com] with:
    • Order number
    • Reason for refund
    • Supporting details

    Supporting details

    • We will acknowledge your refund request within 2 business days.
    • After evaluation, an eligible refund will be processed within 7 business days.

    4. Important Notes

    • Refunds will be processed to your original method of payment only.
    • Refund processing time depends on your payment provider but is typically completed within 5–7 business days after we initiate it.